[For reservations made on the 9h official website]
9h members can make changes or cancellations from the reservation information on My Page. If you are not a 9h member, please display the reservation information from the reservation number and make changes or cancellations from there.

[For reservations made on other websites]
If you have booked through an online reservation site (Rakuten, Jalan, booking.com, Agoda, Expedia, etc.) or a travel agency, please contact the service where you made the booking.

Cancellation before the day of check-in: No cancellation fees apply.
Cancellation on the day of check-in or no-show: 100% of the accommodation fee will be charged as cancellation fees.
Note: Different cancellation policies apply to non-refundable plan, group bookings or corporate contracts.

Check-in is available from 2:00 PM to 5:00 AM. However, if you plan to check in after midnight, please inform us in advance via the inquiry form.
Failure to do so may result in your reservation being treated as a no-show.

Check-out is until 10 am.
Late check-out is not available.

No, you cannot. During cleaning hours from 10:00 AM to 2:00 PM, the capsule and locker areas will be unavailable.
Please vacate the premises or move to the lounge. (Note that some locations may not have a lounge.)

For check-ins past midnight, please inform us via the inquiry form.
Failure to provide prior notice may result in a no-show charge.

Guests who have opted for advance payment can use the self-check-in tablet located near the front desk.
Please follow the instructions on the tablet to complete the check-in process. (Available at select locations only)

Credit cards (VISA, MasterCard, JCB, AMEX, Diners), debit cards, and Apple Pay are accepted.

We accept the following methods for on-site payment.
- Credit Card (VISA,Master,JCB,American Express,Diners,UnionPay,DISCOVER)
- E-money (Transportation IC, iD, QUICPay)
- QR codes (PayPay, d Payment, auPAY, Merpay, Alipay, WeChat Pay)
- Cash (*Cash payments are not accepted at 9h Smart Check-in locations [9h Hakata station, 9h woman Shinjuku, 9h Ningyocho, 9h Shinagawa station sleep lab for men])

The issuance of receipts depends on your reservation and payment methods.

[On-site payment]
Receipt will be issued upon check-in. Please ask our staff.

[Advance payment done via our website]
(Please use desktop browser)You can issue your online receipt from reservation information page. For 9h members, find your reservation on My Page. If non-9h member, find your reservation from reservation number. *Only available from a desktop web browser.

[Advance payment done via other websites]
Please check the site where you made the reservation.

Sizes vary by facility. Please refer to each hotel's website for details.

We can hold your items at the front desk. Please inform our staff.

[For 9h Narita Airport only]
For large luggage, please use the temporary baggage storage service within the airport. We cannot hold large items as there is no storage space within the hotel.

Luggage can be stored on the check-in date.
Please inform the staff.

Luggage can be stored until 23:59 on the check-out date. Please inform the staff.

[For 9h Narita Airport only]
Luggage storage service is not offered after check-out.

Yes. Please send it on the check-in date with the guest's name (in Roman letters) and check-in date clearly indicated on the shipping label.

Free amenities: Bath & face rental towels, rental loungewear, toothbrush, slippers, and earplugs (on request).
Paid amenities: Shavers, 4-piece skincare set (makeup remover, facial cleanser, toner, and moisturizer).
*Shampoo, conditioner, and body soap are provided in the shower area.

Each capsule unit is equipped with a power outlet, a USB type-A charging port (excluding 9h Narita Airport and 9h Sendai), a dimming controller, a roll screen, a mattress, a pillow, and a duvet.

Not available.

Eating and drinking are not permitted inside the capsule units.
Please use the lounge or go outside the facility for any food and beverages.

There are policies regarding damaged bedding and lost locker keys.
Please check with the front desk for details upon check-in.

Our facilities are available for guests aged 6 and above. Regardless of age, one capsule reservation per person is required. There are no child rates.
Ages 6 to 11:
Can be used with a same-sex guardian.

Ages 12 to 17:
Can be used with a guardian.
If the guardian is absent, submission of a consent form signed by the guardian is required.
Download the consent form here (PDF).

Ages 18 and above:
No specific restrictions apply.

We are available to discuss corporate contracts for companies that regularly use our facilities.
Please contact us via the contact form.