9h ninehours

Portal

As a measure to prevent the spread of COVID-19, we will be extending our temporary closure term until June 30th. The health and safety of our guests and staff remain to be our top priority.
Your reservation will be cancelled without any charge. We apologize for any inconvenience this may cause to our customers, and we ask for your understanding and cooperation. For inquiries regarding this matter, please contact via email to our locations.

nine hours Narita Airport | nrt@ninehours.co.jp
nine hours Akasaka | akasaka@ninehours.co.jp
nine hours Shinjuku-North | shinjuku-north@ninehours.co.jp
nine hours woman Kanda | woman-kanda@ninehours.co.jp
nine hours Otemachi-Imperial Palace | otemachi@ninehours.co.jp
nine hours Suidobashi | suidobashi@ninehours.co.jp
nine hours Asakusa | asakusa@ninehours.co.jp
nine hours Kamata | kamata@ninehours.co.jp
nine hours Hamamatsucho | hamamatsucho@ninehours.co.jp
nine hours Sendai | sendai@ninehours.co.jp
nine hours Nagoya station | nagoya-st@ninehours.co.jp
nine hours Shin-Osaka | shin-osaka@ninehours.co.jp
nine hours Namba station | namba@ninehours.co.jp
nine hours Nakasu-Kawabata station | hakata-nakasu@ninehours.co.jp

The health and safety of our guests and staff will always be our top priority. As emergency measures to the spread of COVID-19, the following locations of nine hours will be temporary closed until May 31st, 2020.
Your reservation will be cancelled without any charge. We apologize for any inconvenience this may cause to our customers, and we ask for your understanding and cooperation.
For inquiries regarding this matter, please contact via email to our locations.

nine hours Narita Airport | nrt@ninehours.co.jp
nine hours Akasaka | akasaka@ninehours.co.jp
nine hours Shinjuku-North | shinjuku-north@ninehours.co.jp
nine hours woman Kanda | woman-kanda@ninehours.co.jp
nine hours Otemachi-Imperial Palace | otemachi@ninehours.co.jp
nine hours Suidobashi | suidobashi@ninehours.co.jp
nine hours Asakusa | asakusa@ninehours.co.jp
nine hours Kamata | kamata@ninehours.co.jp
nine hours Hamamatsucho | hamamatsucho@ninehours.co.jp
nine hours Sendai | sendai@ninehours.co.jp
nine hours Nagoya station | nagoya-st@ninehours.co.jp
nine hours Shin-Osaka | shin-osaka@ninehours.co.jp
nine hours Namba station | namba@ninehours.co.jp
nine hours Nakasu-Kawabata station | hakata-nakasu@ninehours.co.jp

Thank you for choosing nine hours.
 
Following the announcement of the postponement of 2020 Tokyo Olympics Games, nine hours (including do-c) have decided to change the cancellation policy to those customers who have made a reservation of non-refundable stay plan through our official website. Customers could either change their booking dates to the Olympic Games held in 2021 with no extra charge or cancel their reservation with full refund. You will need to apply by April 30, 2020.
 
Since detailed schedules of the Olympic Games held in 2021 has not yet been released, it is possible to inform us on a later date to which day you want to change your reservation. We will contact you again as soon as the competition schedule is fixed. However, please be sure to let us know that you have the intention to change the dates of your reservation before the application deadline.
 
*Customers who have reserved through travel agents or third parties should contact the agencies with which the reservations were made. Cancellation policies of the respective agencies will apply.
 
Please follow the instruction below to change your reservation or to cancel it.
 
[Applicable customers]
Customers with non-refundable reservation between July 24, 2020 and August 9, 2020
 
[Candidate dates to change your reservation]
July 23, 2021 - August 8, 2021 (Olympic Games period in 2021)
 
[How to apply]
Please send an email to the hotel where you made the reservation with the following information.
- Reservation name
- Original check-in date and check-out date
- Your phone number
- What you want to do with your reservation (Change* with no charge or cancel with full refund)
(*If you would like to change dates, let us know your preferred date for 2021. If it’s undecided for the moment, let us know that.)
 
[Contact]
nine hours Narita Airport | nrt@ninehours.co.jp
nine hours Shinjuku-North | shinjuku-north@ninehours.co.jp
nine hours woman Kanda | woman-kanda@ninehours.co.jp
nine hours Otemachi-Imperial Palace | otemachi@ninehours.co.jp
nine hours Akasaka | akasaka@ninehours.co.jp
nine hours Kamata | kamata@ninehours.co.jp
nine hours Asakusa | asakusa@ninehours.co.jp
nine hours Suidobashi | suidobashi@ninehours.co.jp
nine hours Hamamatsucho | hamamatsucho@ninehours.co.jp
nine hours Hanzomon | hanzomon@ninehours.co.jp
do-c Ebisu | ebisu-s@do-c.jp
do-c Gotanda | gotanda-s@do-c.jp
 
[Application Deadline]
April 30, 2020
 
If you have any questions, please contact the email address provided above. Thank you for your cooperation.

As emergency measures to the spread of COVID-19, the following locations of nine hours will be closed.

nine hours Akasaka
Closing from April 6th, 2020 to May 31st, 2020
nine hours Kyoto
Closing permanently from April 6, 2020
nine hours Kyoto will reschedule its permanent closing date, which was originally planned on May 7, 2020. For those customers with a reservation in this period will be reached individually. We apologize for any inconvenience this may cause to our customers, and we ask for your understanding and cooperation.


For inquiries regarding this matter, please contact below.

nine hours Akasaka
akasaka@ninehours.co.jp

nine hours Kyoto
kyoto@ninehours.co.jp

Thank you for your continuous support of nine hours. Due to the spread of COVID-19, nine hours will be implementing the following measures.
- Guests are encouraged to disinfect their hands with sanitizers placed at the reception.
- Staff will be wearing masks and their health status will be monitored by measuring their body temperature.
- Interior of capsules and lockers, shared spaces, elevator buttons, door handles, and other common areas and contact points will be thoroughly cleaned and sanitized frequently.

The health and safety of our guests and staff are our first priority. We thank you for your understanding and cooperation on this matter.