Cancellation policy change for reservations in 2020 Tokyo Olympics Games dates
Thank you for choosing nine hours.
Following the announcement of the postponement of 2020 Tokyo Olympics Games, nine hours (including do-c) have decided to change the cancellation policy to those customers who have made a reservation of non-refundable stay plan through our official website. Customers could either change their booking dates to the Olympic Games held in 2021 with no extra charge or cancel their reservation with full refund. You will need to apply by April 30, 2020.
Since detailed schedules of the Olympic Games held in 2021 has not yet been released, it is possible to inform us on a later date to which day you want to change your reservation. We will contact you again as soon as the competition schedule is fixed. However, please be sure to let us know that you have the intention to change the dates of your reservation before the application deadline.
*Customers who have reserved through travel agents or third parties should contact the agencies with which the reservations were made. Cancellation policies of the respective agencies will apply.
Please follow the instruction below to change your reservation or to cancel it.
Customers with non-refundable reservation between July 24, 2020 and August 9, 2020
[Candidate dates to change your reservation]
July 23, 2021 - August 8, 2021 (Olympic Games period in 2021)
[How to apply]
Please send an email to the hotel where you made the reservation with the following information.
- Reservation name
- Original check-in date and check-out date
- Your phone number
- What you want to do with your reservation (Change* with no charge or cancel with full refund)
(*If you would like to change dates, let us know your preferred date for 2021. If it’s undecided for the moment, let us know that.)
nine hours Narita Airport | email@example.com
nine hours Shinjuku-North | firstname.lastname@example.org
nine hours woman Kanda | email@example.com
nine hours Otemachi-Imperial Palace | firstname.lastname@example.org
nine hours Akasaka | email@example.com
nine hours Kamata | firstname.lastname@example.org
nine hours Asakusa | email@example.com
nine hours Suidobashi | firstname.lastname@example.org
nine hours Hamamatsucho | email@example.com
nine hours Hanzomon | firstname.lastname@example.org
do-c Ebisu | email@example.com
do-c Gotanda | firstname.lastname@example.org
April 30, 2020
If you have any questions, please contact the email address provided above. Thank you for your cooperation.