• Scope
    Article 1
    1. Contracts for accommodation agreement to be entered between ninehours (hereinafter referred to as “the hotel”) and the Guest (includes day use guests, and shower guests. The same shall apply hereinafter.) shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations or generally accepted practices.
    2. Notwithstanding the preceding paragraph, in case Hotel accepts any special provisions to the extent not contrary to laws or customs, the special provisions shall prevail.
    Conclusion of accommodation contract
    Article 2
    1. Guests who intend to make an application for an accommodation contract with the Hotel shall notify the hotel of the following particulars:
      1. Name of guest(s) (name of applicant)
      2. The gender of the guest(s)
      3. Date of accommodation and estimated time of arrival
      4. Contact details
      5. Other information the hotel deems necessary
    Conclusion of contracts
    Article 3
    A contract for accommodation shall be deemed to have been concluded when the hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proven that the Hotel has not accepted the application.
    Refusal of accommodation contracts
    Article 4
    1. The Hotel may refuse the conclusion of an Accommodation Agreement under any of the following items, when the application for accommodation does not conform with the provisions of these Terms and Conditions:
      1. When the application for accommodation is not based on this Agreement.
      2. When the Hotel is fully booked and no capsule unit is available;
      3. When the person requesting accommodation can be clearly identified as carrying an infectious disease;
      4. The person intending to stay at the Hotel is deemed to have violated applicable laws, public order or public morals, such as gambling, etc.
      5. When a person requesting Hotel accommodation is obviously intoxicated and could cause annoyance to other guests;
      6. When the person requesting accommodation makes comments that causes significant discomfort to other Guests;
      7. When the person requesting accommodation is determined to fall under a to c below;
        a. When determined to be an organized crime group (hereinafter referred to as “Organized Crime”), under Article 2-2 of Law on Preventing Unreasonable Conduct by Organized Crime Groups (Code 77 issued in 1991), a member of Organized Crime stipulated in item 6 of the said Article (hereinafter referred to as an “Organized Crime Member”), an associated member of Organized Crime, a person affiliated with Organized Crime, other anti-social forces, or a person awaiting a lapse of 5 years from the date of ceasing to be a gang member, b. When determined to be a corporation or organization operated by Organized Crime or an Organized Crime Member. c. When determined to be a corporation whose board members are identified as an Organized Crime Member.
      8. When the Hotel receives demands in a violent fashion or is requested to assume an unreasonable burden with regard to the Guest’s accommodations.
      9. When the Hotel is unable to provide accommodation due to natural calamities, malfunction of the facilities or other unavoidable causes;
      10. When the provisions of Articles of the Prefecture Ordinance where the hotel resides are applicable
    Rescission by guest from contract
    Article 5
    1. The Guest is entitled to cancel the accommodation contract by so notifying the Hotel.
    2. In the case when the Guest does not appear by 24:00 of the accommodation without an advance notice, the Hotel may regard the accommodation contract as being cancelled by the Guest.
    3. If the Guest cancels the reservation, in whole or in part, for reasons that are the fault of the Guest, the Guest shall be liable for payment of a cancellation fee as specified as follows:
      In the event of cancellation on the day or no-show, a 100% of the total amount will be charged.
    Right to Cancel Accommodation Contracts by the Hotel
    Article 6
    1. The Hotel may cancel the accommodation contract under any of following cases:
      1. The Hotel deems that the person intending to stay at the Hotel may violate applicable laws, public order or public morals during the stay, or said person has already committed such acts.
      2. When the Guest can be clearly detected as carrying an infectious disease.
      3. When the person requesting accommodation makes comments that causes significant discomfort to other Guests;
      4. When the guest is determined to be Organized Crime, an Organized Crime Member, an associated member of Organized Crime, a person affiliated with Organized Crime or any other anti-social forces
      5. When the guest is determined to be a corporation or organization operated by Organized Crime or an Organized Crime Member
      6. When the guest is determined to be a corporation whose board members are identified as an Organized Crime Member
      7. When the Guest makes demands by violence or threat of violence against, or otherwise places unreasonable demands in regard to his/her accommodation
      8. When the Hotel is unable to provide accommodation due to natural disaster and/or other unavoidable causes
      9. When the Guest does not observe prohibited actions such as smoking (including e-cigarettes) in the hotel building/facilities, mischief to the firefighting facilities and other prohibitions of the Rules of Conduct stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
      10. When the provisions of Articles of the Prefecture Ordinance where the hotel resides are applicable
    2. When the provisions of Articles of the Prefecture Ordinance where the hotel resides are applicable
    Registration
    Article 7
    1. The Guest shall register the following information at the Front Desk of the Hotel on the day of arrival.
      1. Name, address, gender, age, profession of the Guest
      2. If a Guest is a foreign national, nationality, passport number
      3. Date of departure
      4. Other information the hotel deems necessary
    2. In the case when the Guest intends to pay his accommodation charges prescribed in Article 11 by any means other than currency, such as coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
    Occupancy hours of the capsule units
    Article 8
    The Guest is entitled to occupy the contracted capsule unit from 13:00 on the day of arrival to 10:00 on the day of departure. In the case when the Guest stays consecutively for more than 1 day, the Guest may occupy the guest room all day, except between 10:00 and 13:00.
    Observance of Rules of Conduct
    Article 9
    The Guest shall observe the Rules of Conduct established by the Hotel, which are posted within the premises.
    Hours of operation
    Article 10
    1. The hours of operation of the main Hotel facilities are as follows:
      1. Front: 24 hours
      2. Shower: 24 hours
      3. Lounge/desk: 24 hours (Only the stores equipped with Lounge/desk facilities)
    2. The hours listed in the preceding paragraph are subject to change at any time. In such a case, the Hotel will take appropriate measures to notify guests.
    Payment of accommodation
    Article 11
    1. Accommodation charges, etc. shall be by paid in cash or by other means such as by vouchers, or credit card at the Front Desk at the time of arrival or upon request by the Hotel.
    2. Accommodation charges shall be paid even if the Guest voluntarily does not utilize the capsule unit provided to the Guest upon being made available by the Hotel
    Liabilities of the hotel
    Article 12
    1. The hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the accommodation contract and related agreements. However, the same shall not apply in case when such damage has been caused due to reasons for which the Hotel is not liable.
    2. The Hotel is covered by Hotel Liability Insurance Policy relative to unexpected fires or other disasters.
    Actions when Unable to Provide the Capsule Units in the Agreement
    Article 13
    1. The Hotel shall, when unable to provide the contracted capsule units, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
    2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges stipulated in Article 5, Paragraph 3. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
    Handling of Hand Luggage
    Article 14
    1. When the article, cash and valuable is brought into the Hotel by the Guest, the Guest shall be liable to store it.
    2. The Hotel assumes no liability for loss of or damage to the article, cash and valuable when it is brought into the Hotel by the Guest precluded hereby, excepting cases of intentional or grossly negligent breach of duty by the hotel.
    Observance of Rules of Conduct
    Article 15
    1. When a baggage of a Guest arrives at the Hotel before the Guest arrives, the Hotel shall be liable for its storage only in the case when such a request has been accepted from the Hotel. The baggage shall be handed over to the Guest at the Front Desk when the Guest checks in.
    2. When a Guest’s baggage or belongings are found to be left behind after checkout, the Hotel will wait for the owner to contact the Hotel and provide instructions. If When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for seven days including the day it is found, and after this period, the Hotel shall dispose of the article or turn it over to the nearest police station. However, food and beverages, and the like will be disposed of the following day after checkout.
    Liability of the Guest
    Article 16
    The Guest shall compensate the Hotel for any damage(s) caused intentionally or by negligence on the part of the Guest.
  • nine hours Inc. (hereinafter referred to as “the Company”) has adopted the following Privacy Policy in relation to how we use any personal information (“personal information” stipulated in the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”)) we may collect from you when you use our accommodation services or websites.
    nine hours Inc. April, 2019
    Purpose for using the personal information
    The Company will acquire personal information to the extent necessary for the accomplishment of the following purpose of use.
    1. Accommodation, day use service, shower service, and other associated services
    2. Accommodation reservation service
    3. Confirmation of reservation, settlement of the amount, notice in relation to the shipment of products, guidance
    4. Delivery of the latest information, products, service information etc., advertising, publicity, and market survey
    5. Market survey and product development that includes market analysis
    6. Improvement of the company’s website and service/product offering
    Provision of Personal Data to Third Parties
    The Company will not provide any acquired personal information without their respective prior consent, unless permitted under applicable laws and regulations.
    Matters regarding entrustment
    When we provide a certain portion of obtained personal information to external third parties for consigned operations within the extent necessary to accomplish the purposes of use, we execute agreements with the consigned companies which oblige them to control personal information in a legal and proper manner, and we will also offer the necessary and relevant supervision of the consigned companies.
    Personal information management
    The Company will endeavor to prevent unauthorized access to personal information as well as the loss, destruction, alteration or leakage, etc., of personal information.
    Inquiry about personal information
    The Company will endeavor to respond using the point of contact below when there is a request in person for disclosure, correction, deletion, and discontinuation of use, regarding the personal information handled by the Company. For any consultations, as well as inquiries regarding handling of personal information, please contact us via the said point of contact.

    nine hours Inc.
    3-19-1 Kanda Nishiki-cho, Chiyoda-ku Tokyo, 101-0054
    e-mail: info@ninehours.co.jp
    Tel: +81(0)3-6721-5963 Fax: 03-6721-5962
    Division in charge: Administration Division
  • Business Operatornine hours Inc.
    Head of Company : Takahiro Matsui, Chief Executive Officer
    Office Location : 3-19-1 Kanda Nishiki-cho, Chiyoda-ku, Tokyo 101-0054
    TEL : +81(0)3-6721-5963
    Business Operator
    *Shin-Osaka Branch
    EMOTION Co., Ltd
    Head of Company : Hiromitsu Nagae, President & Representative Director
    Office Location : 3-3-10 Kawaramachi, Chuo-ku, Osaka-shi, Osaka 541-0048
    TEL : +81(0)6-6205-6631
    URLhttps://ninehours.co.jp/
    Reservation ConfirmationIf you book your reservations using the website, your reservation is established once a reservation confirmation is displayed on the screen. In the case of prepayment using credit cards, the reservation is established after the completion of the credit card authorization.
    Price of Service /
    Date of Service Provision /
    Reservation Deadline
    This will vary according to the accommodation options of each facility. For further details please refer to the reservation page of each facility.
    Payment MethodAdvance payment by credit card : Payment is made by credit at the time of your reservation
    Direct payment at the hotel: Cash or credit card payment to be made at the front desk
    About cancellationsAny cancellation or No Show is subject to full charge with no refund.
    About refundsRoom charges are not refundable after payment at check-in.
    QuestionsIf you have any query or inquiry regarding the lodging, please make direct contact to each relevant facility.